WE WANT YOUR TO BE FULLY SATISFIED WITH YOUR PURCHASE FROM US.
YOU CAN RETURN GOODS YOU HAVE ORDERED FROM EDMMOND STUDIOS IF IT DOESN’T CORRESPOND WITH ITS DESCRIPTION OR IF THERE IS A PROBLEM.

SHIPPING

 

 

If you place an order on Friday or over the weekend, your order will be sent by Tuesday. We don’t ship on national holidays.

*If your order includes items from any of our invited brands keep in mind the order can take up an additional 48h. (It’s the time we need to get all our invites to come over and join your order.)

While we do all we can to ensure your order is delivered on time, Edmmond Studios will not be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. At this time we are unable to ship to P.O. Boxes. We do not offer overnight delivery.

EXCHANGES

(within 30 days of order receipt.)

The easiest way to exchange a product is visiting one of our stores. You’ll need to bring the item you want to exchange along with the receipt or order confirmation. The item must be unworn, unaltered and with all tags attached.

Visit any of our two Madrid stores:
c/ Claudio Coello, 21.
c/ Fuencarral, 74.

You can also exchange your item through our online store in 3 easy steps:
1. Email us at hello@edmmond.com indicating your order number, the item you want to exchange and the item you want to receive. You can also give us a call +34 91 522 22 20
2. Prepare the package. You can use the original shipping box or any box that is secure. Complete de return/exchange form and place it on a visible spot.
3. We will send a courier with your replacement item and he will collect your unwanted item too.

For international orders, please send the parcel with any courier at your own cost to our office:

Camino Seseña Nuevo S/N Nave 3
45223. Seseña, Toledo.
918 607 397

RETURNS

(within 14 days of order receipt.)

The item must be unworn, unaltered and with all tags attached.

You can return your items visiting any of our stores. Please bring your item along with the order confirmation or ticket. Our great team will send your item to our offices for inspection, after which, credit will be automatically applied to the card you originally used as payment method within 15 business days.

Visit any of our two Madrid stores:
c/ Claudio Coello, 21.
c/ Fuencarral, 74.

You can also exchange your item through our online store in 3 easy steps:
1. Email us at hello@edmmond.com indicating your order number and if your order includes more than 1 item the one you want to return. You can also give us a call +34 91 522 22 20
2. Prepare the package. You can use the original shipping box or any box that is secure. Complete de return/exchange form and place it on a visible spot.
3. We will send a courier to collect your unwanted item.

For international orders, please send the parcel with any courier at your own cost to our office:

EDMMOND STUDIOS
c/ Victor Hugo 1, 4 izqda
28004, Madrid, Spain.

REFUNDS

Refunds will take approximately 15 business days from the day we receive your return package and form. If there is a problem with your refund we will contact you directly to resolve your problem.

If for any reason after 30 days you still have not received the refund, please contact your bank. After this, don’t hesitate to contact us for further assistance at hello@edmmond.com